Careers

Careers

AT THE FOLD

Careers

AT THE FOLD

The Fold is an award-winning womenswear brand with a mission to empower women to realise their ambitions. The brand creates beautiful, high quality collections for women to feel their confident best. The Fold has a wide reaching international audience and has dressed some of the world’s most influential female leaders and innovators.

Join The Fold Team

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example –never compromising on our quality.

We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.

See below for the roles we are currently recruiting for:

Join The Fold Team


We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example –
never compromising on our quality. We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.

 

See below for the roles we are currently recruiting for:

 

We are looking for:

Store Supervisor

About the role:

 

The Store Supervisor in our London store, is responsible for overseeing the day-to-day operations of the store, driving KPI’s and ensuring the store team provides an exceptional customer care, product knowledge and sales support for our customers. Reporting to the London Store Manager, this is a varied role so a “can-do” attitude and willingness to roll up your sleeves is required!  

 

 

Your responsibilities:

 
  • Perform managerial duties in the manager’s absence including opening/closing checklists, organising the daily run and day to day processes
  • Work closely with the manager to find ways to encourage/incentivise the team in a creative and productive way
  • Assist manager in organizing, planning and implementing store strategy
  • Be commercially minded, drive the store success by identifying sales opportunities and store growth and reporting to the manager on store performance
  • Execute daily customer service operations: sales processes, orders, client requests and payments
  • Delegate tasks effectively and appropriately to create a self-managing team
  • Work alongside the styling team to deliver sales targets and ensure KPIs are met
  • Deliver daily team briefings to motivate staff to achieve sales providing support and direction to the team where needed and using coaching/ training to help staff reach their potential
  • Handle customer service issues and challenges in a professional and calm manner. Be the “go to” person for resolving customer issues
  • Monitor and maintain store inventory and stock levels through monthly stock takes, 10 cycle counts a week and report results
  • Set, communicate and maintain the Fold gold standards across the store with the team, including ensuring all employees adhere to company policies and guidelines
  • Implement CRM initiatives to develop a clientele network, including innovative ways to increase customer loyalty, retention, satisfaction and spend whilst building up a personal client base and oversee your own clientele book
  • Complete product training with team members to maintain high levels of product knowledge
  • Monitor competitor activity and local trading patterns and report to the manager
  • Process delivery and mid-week top up to ensure current collection is replenished and up to date
  • Go above and beyond to ensure the customer needs are met and consistently deliver the best customer experience
  • Be highly confident with one on one and personal styling appointments, with the ability to adapt your styling approach whilst being a Fold brand ambassador and role model for the rest of the team with selling technique / upselling
  • Consistently maintain high retail standards across; VM, stock presentation, aesthetic and brand representation
  • Support with process / stock / Netsuite
  • Involvement in brand events. We offer late night appointments, so the expectation to be flexible with evenings and Saturdays is crucial

 

 

Your skillset:

 

  • Have previous retail Supervisor experience, including driving sales in a boutique store, styling or a similar environment

  • Be passionate about styling and building customer relationships

  • Be familiar with high end sales processes, behaviors, customers and brands

  • Be confident leading and managing a team with confident communication skills

  • Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team

  • Have a good understanding of KPIs within a retail environment

  • Be a motivated and supportive leader to the team

  • Oversee, plan and prioritise daily tasks

  • Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

  • Have experience with alterations is beneficial but not required

  • Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues

  • Be driven to exceed targets and be focused on optimizing sales opportunities with an eye on growing the brand through each incremental relationship and sales

  • Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity

 

Benefits of working with The Fold:

 

  • 25 days holidays in addition to the usual bank holidays
  • Inspiring Q&A talks with leading professionals
  • A uniform allowance
  • A friends and family discount policy with 50% off full retail price
  • Bike to work scheme, save on the cost of bikes and equipment
  • Pension scheme
  • Regular team socials
  • You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers

 

Our Culture:

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

 

  1. Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
  2. Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
  3. Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
  4. Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
  5. Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 

To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

 

 

Apply Now

 

 

Store Stylist

About the role:

 

As a Senior Stylist in our London store, you will demonstrate an exceptional customer service and selling techniques, lead by example with product knowledge and achieving sales KPIs. You will also assist the manager with the day-to-today running of the store and support and motivate the stylists to achieve sales.

 

 

Your responsibilities:

 
  • Be highly confident with one on one and personal styling appointments, with the ability to adapt your styling approach
  • Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
  • Work alongside the styling team to deliver sales targets and KPI’s. Provide training/coaching as and when required
  • Be present and take ownership on the shop floor to guide the rest of the team, observe and provide coaching and feedback to deliver the Fold’s gold standard across; VM, stock presentation, aesthetic and brand representation
  • Ensure the team are going above and beyond to meet the needs of our customers and consistently deliver the best customer experience
  • Oversee day-to-day processes and ensuring all the daily tasks are delivered to high standards, such as alterations, POS, customer contact, customer care team interaction and delivery
  • Organise the daily run maintaining a positive and tidy environment in both the front and back of house
  • Complete the opening/closing checklist at the beginning and end of each day
  • Support with stock management; monthly stock takes, 10 cycle counts a week and report results
  • Organise and delegate workload to the team
  • Have a 360 view on what tasks needs to be actioned on the shop floor and stockroom
  • Have up to date brand and product knowledge to style the collection with clients
  • Oversee the alteration process on client garments
  • Capture customer preferences, follow ups and information via CRM system
  • Build up a personal client base and oversee your own clientele book by managing client relationships and report improvements on a monthly basis
  • Be proactive in building recognition of The Fold
  • Support with processes / stock / Netsuite
  • Involvement in brand events. We offer late night appointments, so the expectation to be flexible with evenings and Saturdays is crucial
  • Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
  • Process delivery and mid-week top up to ensure current collection is replenished and up to date

 

 

Your skillset:

 

  • Have previous experience of sales in store, boutique, styling or a similar environment

  • Be familiar with high-end sales processes, behaviours, customers and brands

  • Be passionate about styling and building customer relationships

  • Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team

  • Have a basic understanding of KPIs within a retail environment

  • Be a motivated and supportive leader to the team

  • Oversee, plan and prioritise daily tasks.

  • Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

  • Experience with alterations is beneficial but not required

  • Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues

  • Be driven to deliver on targets and optimize sales opportunities

  • Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity

  • Positive and can do attitude

 

Benefits of working with The Fold:

 

  • 25 days holidays in addition to the usual bank holidays
  • Inspiring Q&A talks with leading professionals
  • A uniform allowance
  • A friends and family discount policy with 50% off full retail price
  • Bike to work scheme, save on the cost of bikes and equipment
  • Pension scheme
  • Regular team socials
  • You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers

 

Our Culture:

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

 

    1. Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
    2. Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
    3. Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
    4. Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
    5. Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 

To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

 

 

Apply Now

 

 

Part Time Store Stylist

About the role:

 

As a Store Stylist you will provide an exceptional customer service and demonstrate strong selling techniques, lead by example with product knowledge and achieving sales KPIs.

 

 

Your responsibilities:

 
  • Hold one on one customer appointments in store and personal styling sessions
  • Build outfits / style the collection with clients
  • Oversee alteration process from start to finish
  • Capture client’s preferences to tailored follow ups and information via CRM system
  • Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
  • Be proactive in building recognition of The Fold
  • Involvement in brand events
  • Stock management and understanding of our processes
  • Work alongside with the rest of the team to achieve and improve sales targets
  • Maintain high standards on the shopfloor and stockroom
  • Be highly confident with one on one and personal styling appointment
  • Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
  • Complete the opening/closing checklist at the beginning and end of each day
  • Have up to date brand and product knowledge to style the collection with customers
  • Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
  • Process delivery and mid week top up to ensure current collection is replenished and up to date

 

 

Your skillset:

 

  • Have previous experience of sales in store, boutique, styling or a similar environment

  • Be familiar with high-end sales processes, behaviors, customers and brands

  • Be passionate about styling and building customer relationships

  • Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team

  • Have a basic understanding of KPIs within a retail environment

  • Contribute with a proactive attitude to daily tasks

  • Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

  • Experience with alterations is beneficial but not required

  • Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues

  • Be driven to deliver on targets and optimize sales opportunities

  • Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity

  • Positive and can do attitude

 

Benefits of working with The Fold:

 

  • 25 days holidays in addition to the usual bank holidays
  • Inspiring Q&A talks with leading professionals
  • A uniform allowance
  • A friends and family discount policy with 50% off full retail price
  • Bike to work scheme, save on the cost of bikes and equipment
  • Pension scheme
  • Regular team socials
  • You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers

 

Our Culture:

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

 

  1. Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
  2. Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
  3. Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
  4. Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
  5. Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 

To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

 

 

Apply Now

 

 

Junior Garment Technologist

About the role:

 

The Fold is a contemporary label that embraces and inspires the modern, professional woman. Our collection defines 24/7 dressing through versatile pieces that are designed to create a clean, modern aesthetic.

 

The Fold customer looks for exceptional fit and quality from our products and it’s the Technical Teams’ responsibility to deliver this. Working closely with the Design team, we help to execute their vision and ensure the fit and quality is consistent across all categories and represents The Fold’s premium brand DNA.

 

As a Junior Garment Technologist, you will report to the Head of Technical and work closely with Design, Buying, Production and Merchandising teams to ensure a consistent high-quality product. Being a team player is a must!

 

You are at the beginning of your career and come from a multi-product background, with 4-5 years of Head Office experience. You excel working in fastpacked environment and have a great eye for detail and a hunger to learn.

 

 

Your responsibilities:

 
  • Supporting the Technical team and Design Team to ensure that The Fold aesthetic is achieved
  • Under the guidance of the Senior you will work to ensure that the fit is consistent across the collection and quality of garments are to the standards of The Fold
  • Assist on the block development process
  • Where The Fold patterns are used, working closely with the pattern cutters and graders at all stages of development to ensure suppliers have followed through on methods of construction requested via the pattern
  • Assist in the fit meetings with Design by taking notes but also learn the right way to fit and take ownership and fit part of the collection.
  • Ensure that tech packs are updated with fit comments and measurement spec and suppliers informed according to critical path.
  • Responsible for updating the sample stage tracker on all stages during the sealing process
  • RISK assessment of product in close collaboration with the buying and production teams
  • Manage the QC sample process
  • Update, garment and care data to NetSuite for Ecommerce use
  • Assist in the day to day tasks in the technical team

 

 

Your skillset:

 

  • Multi product technical background

  • 4-5 years of Head office experience with premium brand

  • Experience in fitting garments and understanding patterns

  • An understanding of garment grading

  • A natural when it comes to garment construction and production requirements

  • Understanding a premium product

  • A clear understanding of the design aesthetic of The Fold

  • Excellent communication skills, both written and verbal

  • Team player who collaborates with ease

  • Strong organiser who prioritizes with ease and understand the importance of excellent time management

  • Demonstrates a ‘can do’ attitude to work

  • The ability to analyse problems and offer solutions

  • Advanced/Intermediate MS Office skills

 

Benefits of working with The Fold:

 

  • 25 days holidays in addition to the usual bank holidays
  • Inspiring Q&A talks with leading professionals
  • A uniform allowance
  • A friends and family discount policy with 50% off full retail price
  • Bike to work scheme, save on the cost of bikes and equipment
  • Pension scheme
  • Regular team socials
  • You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers

 

Our Culture:

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

 

  1. Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
  2. Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
  3. Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
  4. Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
  5. Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 

To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

 

 

Apply Now

 

 

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