Careers
AT THE FOLD
Careers
AT THE FOLD
The Fold is an award-winning womenswear brand with a mission to empower women to realise their ambitions. The brand creates beautiful, high quality collections for women to feel their confident best. The Fold has a wide reaching international audience and has dressed some of the world’s most influential female leaders and innovators.
Join The Fold Team
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example –never compromising on our quality.
We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.
See below for the roles we are currently recruiting for:
Join The Fold Team
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example –never compromising on our quality. We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.
See below for the roles we are currently recruiting for:
We are not currently recruiting! Please keep an eye on the page for any further job opportunities with The Fold.
We are looking for:
Finance Manager
About the role:
Your responsibilities:
- Full ownership of month-end process ensuring adherence to deadlines
- Reviewing all P&L entries to ensure accuracy and completeness
- Ownership of all balance sheet reconciliations
- Preparation of MI pack, including full commentary & variance analysis
- Monthly review of spend trackers with budget holder
- Ownership of R&Os schedule; ongoing identification of business risks & opportunities
- Work alongside Head of Finance in the ongoing development of financial reporting and analysis
Accounts Payable
- Coaching and development of Accounts Payable Assistant
- Ownership and review of trade creditor balances with AP assistant
- Weekly review of aged creditors and payment run
Budgeting & Forecasting
- Assist Head of Finance with annual budget process & periodic re-forecasts
- Ongoing oversight of business risks & opportunities
Audit, Statutory Accounts & Compliance
- Act as the first point of contact for external auditors during our annual audit process
- Preparation of quarterly UK VAT returns
- Review of quarterly Italian VAT submissions and key point of contact for our external advisors
Other
- Ongoing review and improvement of finance systems and processes
- Support with Netsuite development, including new reports (both for Finance and the wider business)
- Partnering across the business (Customer Services, Ops etc.) to influence and improve upon existing processes
- Leading or supporting on various ad-hoc projects across the business
Your skillset:
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Qualified accountant, either ACA or ACCA/CIMA with demonstrable relevant experience
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Previous experience in a consumer SME (preferably ecommerce) – preferred but not essential
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Significant financial systems experience, Netsuite preferable
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Advanced Excel skills
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Excellent communication skills, both written and verbal, to effectively collaborate within a team environment
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Ability to challenge teams on existing processes and provide innovative solutions to enhance efficiency
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The ability to thrive in a busy retail environment and be flexible – we are a small and focused team, always ready to roll up our sleeves and help each other
Benefits of working with The Fold:
- 25 days holidays in addition to the usual bank holidays
- Inspiring Q&A talks with leading professionals
- A uniform allowance
- A friends and family discount policy with 50% off full retail price
- Bike to work scheme, save on the cost of bikes and equipment
- Pension scheme
- Regular team socials
- You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers
Our Culture:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:
- Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
- Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
- Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.
To apply for this role, please send your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.
Store Stylist
About the role:
Your responsibilities:
- Hold one on one customer appointments in the store and personal styling sessions
- Build outfits / style the collection with the clients
- Oversee the alteration process from start to finish
- Capture customer’s preferences and following up with personalised messages and information via our CRM system.
- Build a personal customer base and oversee your own clientele book
- Relationships and report improvements on a monthly basis.
- Involvement in brand events.
- Stock management and understanding of our processes.
- Work alongside with the rest of the team to achieve and improve sales targets.
- Maintain high standards on the shopfloor and stockroom.
- Complete the opening/closing checklist at the beginning and end of each day.
- Have up to date brand and product knowledge to style the collection with customers
- Support with Visual Merchandising and moves to ensure they align with monthly drops.
- Process delivery and mid-week top up to ensure current collection is replenished and up to date.
Your skillset:
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Previous customer service experience in retail or similar environment.
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Familiar with high-end sales processes, behaviours, customers and brands.
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Passionate about styling and building customer relationships.
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Committed, energetic and motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team.
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Basic understanding of KPIs within a retail environment.
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Experience with alterations is beneficial but not required.
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Able to handle customer service issues and challenges in a profession and calm manner
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Driven to deliver on targets and optimise sales opportunities.
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Act as an ambassador for our brand.
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Positive and can-do attitude.
Benefits of working with The Fold:
- 25 days holidays in addition to the usual bank holidays
- Inspiring Q&A talks with leading professionals
- A uniform allowance
- A friends and family discount policy with 50% off full retail price
- Bike to work scheme, save on the cost of bikes and equipment
- Pension scheme
- Regular team socials
- You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers
Our Culture:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:
- Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
- Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
- Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.
To apply for this role, please send your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.
Evening Customer Care Advisor (Part Time)
About the role:
Evening Customer Care Advisor reporting into the Junior Customer Care Manager. The role temporary part time 25 hours per week across 5 days, with 4 evening shifts 5pm-10pm and 1 day shift 9.30am-2.30pm.
Your responsibilities:
- Taking customer phone sales and processing orders, and offering styling advice at all opportunities
- Managing the Customer Care email inbox for all inbound enquiries
- Offering delivery resolution and updates to the customer
- Communicating with our 3LP warehouse on order and delivery enquiries
- Offering an intimate understanding of the collection, styling options, fabrics and seasonal availability
- Using our CRM system to log phone calls and customer interactions
- Reaching out to our VIP customers and first time customers to support with their order process and unlock sales opportunities
- Communication to the sales team and to the rest of the business regarding customer feedback, problem solving and garment / quality feedback
- Complaint handling; aiming to resolve at first stage and escalating when necessary
- Reporting on Customer Care data to the wider team in a clear way (product or service based issues)
- Working to team KPIs and sales targets
- Processing customer returns and refunds
- Representing the brand to the highest standard through all methods of communication
Your skillset:
- Customer Service experience is essential- at least 1 year, ideally with a premium/ luxury brand
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Customer focused at all times with the ability to deal with a variety of customers and situations
- Understands the importance of excellent Customer service
- Strong reporting and analytical skills
- A real people-person, who loves getting to know our customer and building relationships with them over the phone and by email to make them feel special
- A love of fashion and The Fold brand, and complete, intrinsic understanding of our customers and how to interact with them
- Ability to be calm under pressure and meet deadlines
- Be able to think logically and calmly on their feet, use common sense and a service minded approach to dealing with issues as they arise
- Initiative to escalate issues appropriately and handle decisions in a responsible way
- Prepared to go the extra mile and use ones initiative
- Ability to manage time effectively
- Applicant should be both computer and technically literate
- Good understanding of English is crucial
Benefits of working with The Fold:
- 25 days holidays in addition to the usual bank holidays
- Inspiring Q&A talks with leading professionals
- A uniform allowance
- A friends and family discount policy with 50% off full retail price
- Bike to work scheme, save on the cost of bikes and equipment
- Pension scheme
- Regular team socials
- You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers
Our Culture:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:
- Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
- Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
- Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.
To apply for this role, please send your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.