Careers

AT THE FOLD

Careers

AT THE FOLD

The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion.

With a multi-channel presence - led by E-Commerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally.

As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure.

Join The Fold Team

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example –never compromising on our quality.

We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.

See below for the roles we are currently recruiting for:

Join The Fold Team

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example –never compromising on our quality. We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.

See below for the roles we are currently recruiting for:

We are not currently recruiting! Please keep an eye on the page for any further job opportunities with The Fold.

We are looking for:

Commercial Finance Business Partner

About the role:

We are looking for a highly commercial, analytically minded Commercial Finance Business Partner to help drive performance across the business.

Ideally, this person will combine strong technical finance foundations with genuinely commercial business partnering capability - for example someone who trained in a Big 4 or leading advisory environment before moving into a fast-paced consumer, retail, ecommerce or fashion business. We are looking for someone who can bring both analytical rigour and commercial instinct into the role.

This is not a traditional reporting or controllership role. We have an established finance foundation in place. What we are looking for is someone who can sit at the intersection of finance, trading, merchandising, digital, customer and operations - helping teams make better, faster and more commercially informed decisions.

You will work closely with the COFO and leadership team to:

Improve channel performance
Strengthen commercial decision-making
Support strategic growth initiatives
Develop robust business modelling
Create stronger cross-functional alignment across the business

This role will suit someone who is naturally curious, commercially sharp and highly analytical - someone who enjoys getting into the detail whilst also helping shape bigger-picture business strategy.

Areas of responsibility:

Commercial Performance & Business Partnering

Partner closely with teams across ecommerce, trading, merchandising, marketing, retail and operations to analyse performance and identify opportunities for growth and efficiency
Support leadership teams with actionable commercial insight, challenge and recommendations
Develop a strong understanding of channel economics, customer behaviour, product performance and margin drivers
Drive greater visibility and accountability around key commercial KPIs
Support weekly and monthly trade discussions with meaningful financial and operational insight
Work cross-functionally to improve alignment between merchandising, digital, trading and finance
Identify risks and opportunities proactively and support teams in developing mitigation or growth plans

Financial Modelling & Strategic Analysis

Build robust financial models to support strategic decision-making across the business
Develop scenario analysis and sensitivity modelling for key commercial initiatives
Support business cases including:
- New market opportunities
- Customer acquisition initiatives
- Pricing and promotional activity
- Fulfilment and operational projects
- Systems investments
- New stores or channels
- Strategic partnerships
Support long-range planning and strategic forecasting initiatives
Provide deep-dive analysis into performance trends, profitability and operational efficiency

E-Commerce, Customer & Channel Analytics

Analyse digital and ecommerce performance including:
- Traffic
- Conversion
- Retention
- Customer acquisition
- Customer lifetime value
- Contribution by channel
Work with digital and marketing teams to evaluate campaign performance and return on investment
Develop reporting and dashboards that improve visibility of commercial performance across the business
Support development of more sophisticated customer, cohort and behavioural analysis
Help improve decision-making around pricing, promotions and markdown activity

FP&A & Reporting Support

Support budgeting, forecasting and reforecasting processes alongside the Head of Finance and COFO
Help improve forecast accuracy and visibility across the business
Develop more commercially focused reporting and insight
Support development of KPI dashboards, business reporting packs and board materials
Assist with development of longer-term planning and investment analysis
Help embed stronger data quality, reporting consistency and commercial visibility across teams

Cross-Functional Projects & Transformation

Support strategic projects across the business including systems, fulfilment, international growth and operational transformation initiatives
Act as a connector across teams to improve communication, alignment and commercial decision-making
Bring a continuous improvement mindset to reporting, analysis and planning processes
Help create more scalable commercial planning capability as the business grows

About You:

Experience

Fully qualified accountant (ACA / ACCA / CIMA)
Strong commercial finance, FP&A or business partnering experience within a consumer, retail, ecommerce or fashion business
Ideally trained within a Big 4, transaction services, deals, consulting or high-calibre commercial finance environment before moving into industry
Experience working in fast-paced, entrepreneurial or high-growth environments
Strong understanding of retail and ecommerce commercial drivers
Proven experience building financial models and commercial business cases
Experience partnering with non-finance stakeholders across multiple functions
Strong analytical and data interpretation capability

Skills & Attributes

Highly commercial thinker with strong business curiosity
Strong technical finance grounding combined with commercial business partnering capability
Advanced Excel and financial modelling capability
Strong communication and stakeholder management skills
Comfortable influencing and constructively challenging stakeholders at all levels
Able to move comfortably between detail and strategic thinking
Naturally proactive and solutions-oriented
Strong organisational and prioritisation skills
Comfortable operating in ambiguity and helping shape structure as the business evolves
Collaborative, low-ego and hands-on approach
Confident presenting insight and recommendations clearly and concisely

Benefits and Perks:

We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen:

33 days holiday (25 days + bank holidays) + option to buy more!
Pension scheme
Salary sacrifice options (pension & childcare)
Financial wellbeing platform to support your goals
£1,250 annual The Fold gift voucher
Bike to work scheme to save on bikes & equipment
Employee Assistance Programme (confidential wellbeing support when you need it)
Eye care support
Enhanced maternity pay
Friends & family discount – enjoy 50% off full retail price
Monthly social events, plus summer & Christmas parties
Summer Fridays for that early start to the weekend
Fully stocked snack cupboards, fresh fruit, plus great coffee & tea
Opportunities to give back through volunteering with our charity partner, Smart Works

Why The Fold:

A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in
Opportunity to play a highly visible role in a growing premium fashion brand
Direct exposure to the leadership team and key strategic initiatives
Broad and genuinely commercial remit with real influence on business performance
Opportunity to help shape the next stage of international and operational growth
Entrepreneurial environment with high levels of ownership and autonomy
Collaborative culture with ambitious plans for the future
Recent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally.

Diversity and Inclusion:

We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

To apply for this role, please apply on LinkedIn and upload your CV using the link below. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

Apply Now

Ecommerce Executive

About the role:

Join us at an exciting stage of growth and play a key role in shaping the online experience. You'll be at the heart of our ecommerce operation, bringing product launches and campaigns to life, creating seamless customer journeys and using insight to drive performance and growth.

Working in BigCommerce and Shogun, you'll take ownership of website content, merchandising, product launches and site optimisation, ensuring our digital experience consistently reflects the premium standards our customers expect. Partnering closely with teams across the business, you'll combine creativity, commercial thinking and data-driven decision making to identify opportunities, improve performance and make a visible impact.

This is a fantastic opportunity for someone with ecommerce experience who is looking to take the next step in their career, broaden their expertise and grow alongside an ambitious, fast-paced womenswear brand.

Your responsibilities:

1. Content & Launches

Own the delivery of website launches and trading activity in line with the marketing calendar and critical path, proactively identifying risks and opportunities to ensure smooth execution.
Manage products end-to-end in BigCommerce, ensuring best-in-class imagery, compelling product descriptions, accurate size and fit information, effective upsell opportunities and relevant product badging.
Own category and collection pages, optimising SEO copy, imagery, filtering and on-site visual merchandising to deliver both a strong customer experience and commercial performance.
Create and maintain homepage content and landing pages in Shogun, partnering closely with the
Creative team to bring campaigns and brand stories to life.
Coordinate assets and activity across teams to ensure launches are executed seamlessly and on time.
Create customer-facing copy for functional and informational pages, ensuring consistency with brand tone and content guidelines.
Champion quality across the website, ensuring all content is accurate, on-brand, mobile optimised and delivers an exceptional customer experience.
Maintain and manage the ecommerce and marketing calendar, ensuring all stakeholders are aligned on plans and changes.

2. Trading Optimisation

Own day-to-day merchandising across key categories, using trading insight, customer behaviour and product performance data to drive engagement and conversion.
Continuously optimise site navigation and customer journeys, identifying opportunities through reporting and customer insight.
Deliver A/B testing activity in line with the optimisation roadmap, implementing customer-first improvements that enhance performance.
Monitor competitor and peer activity, sharing insights, trends and recommendations with the wider trade team.
Regularly review the website through the customer's perspective, proactively identifying opportunities to improve the user experience, merchandising and overall performance.
Use trade reporting and customer data to make informed recommendations that support sales growth and ecommerce objectives.

3. Ecommerce Operations

Take ownership of daily, weekly and monthly site health checks, monitoring site performance, functionality and customer experience, and escalating critical issues where required.
Produce and analyse trading reports, highlighting key insights, opportunities and actions to support decision making.
Monitor product, stock and pricing data flows from NetSuite, ensuring information is accurate and issues are resolved quickly.
Lead pre-launch testing across devices and support the ongoing testing of apps, plug-ins and site developments to ensure a seamless customer experience.
Support the delivery of the ecommerce roadmap, contributing ideas and recommendations through regular performance reviews and lessons learned sessions.
Act as the day-to-day owner of ecommerce administration, taking responsibility for efficient site operations and escalating issues where appropriate.
Identify opportunities to improve processes, performance and customer experience, helping drive the continued growth and evolution of the ecommerce channel.

Your skillset:

You are organised, detail-focused and proactive, with a good eye for how a site looks and feels. You enjoy a mix of creative and analytical work, and you're happy juggling several launches at once.

Essential

Around 2 years' experience working on a retail or fashion website.
Experience with BigCommerce is strongly preferred.
Hands-on experience using an ecommerce platform to set up products, categories and content.
Working knowledge of Google Analytics and confidence in Excel.
A sharp eye for detail and a strong sense of brand and visual presentation.
Clear written communication, including writing simple web copy.
Good organisation, with the ability to hit deadlines across several projects.

Desirable

Experience with Shogun or another page builder.
Some exposure to NetSuite or another ERP or stock system.
Experience running or supporting A/B tests.
Basic SEO knowledge.
Basic HTML and CSS knowledge.

Benefits and perks of working with The Fold:

25 days holidays (including bank holidays)
Buy additional holidays
Employee Assistance Programme
Pension salary sacrifice scheme
Access to free Financial Advisors
Grocery scheme to help you save money
Clothing allowance
A friends and family discount policy with 50% off full retail price
Enhanced maternity pay
Summer Friday hours
Eye care
Fully stocked snack cupboards, fruits and coffee & tea
Regular Social Events - including summer and Christmas parties
Volunteering

Our Culture:

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

Diversity and Inclusion:

To apply for this role, please send your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

Apply Now

Merchandising Admin Assistant

About the role:

Working with the Merchandising team to provide crucial administrative support. Managing stock intake whilst ensuring stock is in the right place to optimise demand. Using initiative to create and run analysis to make product buying and trading decisions. Working collaboratively with multiple teams across Buying, Operations, E-commerce and retail teams.

Your responsibilities:

1. Intake & Stock

Owns Intake process and responsible for ensuring stock arrives within agreed window.
Manages the delivery schedule and communicates changes to the wider product team.
Works alongside Operations & Logistics team to monitor Intake into the warehouse.
Allocates stock to our stores, and actions stock recalls working with retail team.
Manages product pre-order on the site, working alongside customer care.

2. Reporting & Trading

Produces & interprets the weekly trade reports, sharing findings with wider commercial team.
Produces reporting for seasonal lessons learned, collaborating with buying team.
Responsible for ensuring stock is in the right place to optimise demand, using trade reports to make decisions.
Supports the wider team with seasonal ad-hoc analysis, using initiative to create relevant reports.
Maintenance of Merchandising teams working documents and processes, including system maintenance.
Works alongside retail team to ensure Shopify reporting is accurate.
Collaborates with E-commerce team to trade product on site, providing analysis and data to inform decisions.
Supports Junior Merchandiser to run markdowns and promotions.

3. Product Range

Manage new season product launches on the site and with our retail teams in store.
Manage new season sizing ratios, working with production.
Responsible for maintaining delivery information in the Range plan.
Key point of contact for retail team, communicating any changes to product and pricing.
Maintains accuracy of product information across in house and 3PL systems, carrying out regular checks.

Your skillset:

A great team player with a positive, can-do attitude, who is committed to learning more and investing in their Merchandising career
Highly organised, with great multitasking skills
Demonstrate meticulous attention to detail
Strong analytical skills with a strong knowledge of using Excel.
Collaborative approach and ability to build relationships across various departments
Show excellent ability to communicate effectively and work well in a fun and busy environment.
Enthusiastic and flexible in response to an ever-evolving business and ad-hoc requests and tasks
Be capable of decision making and able to use initiative
Want to bring whole self to the business to be a problem solver, team player and a supportive attitude to the team

Benefits and perks of working with The Fold:

25 days holidays (including bank holidays)
Buy additional holidays
Employee Assistance Programme
Pension salary sacrifice scheme
Access to free Financial Advisors
Grocery scheme to help you save money
Clothing allowance
A friends and family discount policy with 50% off full retail price
Enhanced maternity pay
Summer Friday hours
Eye care
Fully stocked snack cupboards, fruits and coffee & tea
Regular Social Events - including summer and Christmas parties
Volunteering

Our Culture:

Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

Diversity and Inclusion:

To apply for this role, please send your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

Apply Now

Store Supervisor

About the role:

Responsible for the overall day-to-day running of the store, leading the team and ensuring smooth operations across all areas of the business. Driving sales performance and key KPIs, whilst ensuring the team delivers Fold's gold-standard customer service, product knowledge and styling advice. As the most senior person in store, taking ownership of store performance, team development, operational excellence and creating an exceptional customer experience

Your responsibilities:

1. Customer Service and Sales KPIs

Being commercially minded, driving the store success by identifying sales opportunities and store growth and reporting to the manager on store performance.
Monitor competitor activity and local trading patterns and report to the manager.
Work alongside the styling team to deliver sales targets and ensure sales KPIs are met. Deliver daily team briefings to motivate the team to achieve sales providing support and direction where needed and using coaching/ training to help staff reach their potential.
Handle customer service issues and challenges in a professional and calm manner.
Be highly confident with one on one and personal styling appointment Build outfits / style the collection with clients
Oversee alteration process from start to finish
Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling

2. Client Base

Implement CRM initiatives to develop a clientele book, including innovative ways to increase customer loyalty, retention, satisfaction and spend whilst building up a personal client base and oversee your own clientele book.
Support Store stylists with building and maintaining their client base
Be proactive in building recognition of The Fold, including involvement in brand events

3. General Store Tasks and Team Support

Perform managerial duties in the manager’s absence including opening/closing checklists, organising the daily run and day to day processes.
Work closely with the manager to find ways to encourage/incentivise the team in a creative and productive way.
Assist manager in organising, planning and implementing store strategy.
Delegate tasks effectively and appropriately to create a self-managing team.
Complete product training with team members to maintain high levels of product knowledge.
Set, communicate and maintain the Fold gold standards across the store with the team, including ensuring all employees adhere to company policies and guidelines.

4. Stock Management

Support with VM moves to ensure they are aligned with new monthly drops
Process delivery and mid week top up to ensure current collection is replenished and up to date
Monitor and maintain store inventory and stock levels through working closely with the Merchandising team, monthly stock takes, weekly cycle counts and report results.
Assist with stock takes

Your skillset:

Must have previous Supervisor experience in store, boutique, styling or a similar environment
Have a strong understanding of KPIs within a retail environment and how to deliver these through the team
Is a people Manager who can lead and manage the team in a kind & humbitious manner (ambitious in a humble way)
Be familiar with high-end sales processes, behaviours, customers and brands
Be passionate about styling and building customer relationships
Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

Benefits and perks of working with The Fold:

25 days holidays (including bank holidays)
Buy additional holidays
Employee Assistance Programme
Pension salary sacrifice scheme
Access to free Financial Advisors
Grocery scheme to help you save money
Clothing allowance
A friends and family discount policy with 50% off full retail price
Enhanced maternity pay
Summer Friday hours
Eye care
Fully stocked snack cupboards, fruits and coffee & tea
Regular Social Events - including summer and Christmas parties
Volunteering

Our Culture:

Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

Diversity and Inclusion:

To apply for this role, please send your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

Apply Now

Sales Advisor (Part-Time)

About the role:

Providing exceptional in-store customer service and styling advice. Demonstrating strong selling techniques, to achieve sales KPIs and build a client base.

We are looking for two part-time positions, 24 and 16 hours. Please specify your availability.

Your responsibilities:

1. Customer Service and Sales KPIs

Confidently engage with customers on the shop floor and hold one-to-one styling appointments
Demonstrate confident selling techniques to drive sales and achieve store KPIs
Utilise brand product knowledge to build outfits and style the collection with clients
Oversee alteration process from start to finish (training will be provided on this)
Be a passionate Fold brand ambassador

2. Client Base

Build a personal client base and oversee your own clientele book by managing customer relationships
Capture client’s preferences to tailored follow ups and information
Engage in regular in-store brand events
Support with customer communications via our store What’s App

3. General Store Tasks

Maintain high standards on the shop floor and stockroom
Complete the opening/closing checklist at the beginning and end of each day
Assist the store specialist with VM updates to ensure alignment with new monthly drops
Process weekly stock deliveries from our 3PL to be shop floor ready
Support with regular stock checks and cycle counts for stock accuracy

Your skillset:

Have previous experience of sales in store, boutique, styling or a similar customer facing environment
Be familiar with high-end sales processes, behaviours, customers and brands
Be passionate about styling and building customer relationships
Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of a team
Understand the commercial goals of the store, working towards KPIs within a retail environment
Contribute with a proactive attitude to daily tasks
Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

Benefits and perks of working with The Fold:

25 days holidays (including bank holidays)
Buy additional holidays
Employee Assistance Programme
Pension salary sacrifice scheme
Access to free Financial Advisors
Grocery scheme to help you save money
Clothing allowance
A friends and family discount policy with 50% off full retail price
Enhanced maternity pay
Summer Friday hours
Eye care
Fully stocked snack cupboards, fruits and coffee & tea
Regular Social Events - including summer and Christmas parties
Volunteering

Our Culture:

Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

Diversity and Inclusion:

To apply for this role, please send your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

Apply Now