Returns and Refunds

Returns and Refunds

Find out more about our return and refund options.

My product has arrived but there is a problem with the size or fit.

We want to ensure your item is 100% perfect for you. If you would like a different size or colour, we recommend placing a new order since we are unable to offer exchanges. All returned items should be in their original condition, unworn and with tags attached. Complete the returns form included in your package and follow the specific instructions from your country. 

How can I return an item?

Return your order to us within 14 days.

We offer free returns for most countries. Please complete the returns form which can be found in your package and follow the country specific guides found here.

If you purchased in our London store, please make sure you return to the store.

How will I be refunded?

We will email you once the refund has been processed. On confirmation of this, please allow up to 14 working days for your refund to appear in the account of the card you initially paid with.

Can I exchange an item?