Contact Us

We’re Here To Help

Need advice about our products, sizing and fit, or to find out more about The Fold? Contact us by email, telephone or by filling in the form below. Our customer care team are now on hand to help from 9.30am to 10pm (GMT).

To arrange a one-to-one styling session with a personal stylist in one of our London stores, give us a call or use our online booking system. Can’t make it into store? We now offer virtual styling sessions, making it even easier to find your perfect fit, wherever you are.

FESTIVE SEASON – DELIVERY TIME & EXTENDED RETURNS FOR CHRISTMAS

UK Standard Delivery: Order by 13th December
UK Next Day Delivery: Order before midday by 20th December
UK Saturday Delivery: Order before midday by 20th December
US/ROW: Order by 13th December

For any full priced items purchased between 3rd December and 31st December customers have until 14th January 2025 to return for a full refund. Anything else outside of this date or items on sale our standard 14 days still applies.

Customer Care

info@thefoldlondon.com

Monday – Friday, 9:30am – 10pm (GMT)

Saturday, Sunday and UK BH | Closed

Please note festive season opening hours:

Monday 23rd December, Open as usual

Tuesday 24th December, 9:30am –1:30pm (GMT)

Wednesday 25th December, CLOSED

Thursday 26th December, CLOSED

Friday 27th December, Open as usual

Saturday 28th & Sunday 29th December, CLOSED

Monday 30th December, Open as usual

Tuesday 31st December, 9:30am –1:30pm (GMT)

Wednesday 1st January, CLOSED

Thursday 2nd January, Open as usual

UK phone number:
+44(0)20 7336 7599

US toll-free number:

+1⁠-⁠800⁠-⁠401⁠-⁠8306

London Stores

Contact our Cadogan store by WhatsApp on: +447518756785 , or our Royal Exchange Buildings store by WhatsApp on: +447928265783. Please note this phone cannot receive calls or text messages.

Store opening times will vary over the festive period. For more information, visit our Stores page.

Press Enquiries

press@thefoldlondon.com

Event Enquiries

Visit our Events page for more information.