Returns

Returns

Select your location below to be redirected to the returns portal.

 

Returns may take slightly longer to process than usual as we’re in the process of moving our warehouse. We apologise for any inconvenience – please reach out to our Customer Care team with any queries.

Your item(s) will need to be returned to us within 14 days of delivery. We offer free returns for most countries. If you would like a different size or colour, we recommend placing a new order since we are unable to offer exchanges. All returned items should be in their original condition, unworn and with tags attached.

Please note that we cannot accept returns sent via any other method and your package may be returned to you.

 

General return instructions:

      1. Pack the item/s in the original packaging, or similar to ensure they reach us safely.
      2. Please ensure you obtain a proof of postage.
      3. Once your return arrives back to our warehouse, you will be notified when your refund has been processed.

*T&Cs apply.

UK Returns

    1. Follow the link to our returns partner, Reveni to initiate your return.
    2. Complete all the relevant information in the Reveni portal, including your order number and email address used on your original order. Indicate the items you are returning and the reason for return. You can choose between a Royal Mail or InPost service. Please note we cannot accept our large brown boxes via the InPost lockers.
    3. A QR code will be generated which can be used at the Post Office or Locker drop off point. This QR code will also be emailed to you.
    4. Returns can take 5-10 days to arrive back to our warehouse. You can track the status of your return via the Reveni link sent to you via email. You will be notified when your refund has been processed.

You’re also welcome to return your order in person to one of our London Stores.

Harper Try For 5 Orders (UK Only)

You have 5 days from the delivery date of your order to try on, register, and send back any unwanted pieces. You will only be charged for any pieces kept. Failing to do this will result in a charge to your card of the items you are presumed to be keeping after the 5 day trial period. To register and send back any unwanted pieces:

 

    1. Follow the link to our returns partner, Reveni to initiate your return.
    2. Complete all the relevant information in the Reveni portal, including your order number and email address used on your original order. Indicate the items you are returning and the reason for return. You can choose between a Royal Mail or InPost service. Please note we cannot accept our large brown boxes via the InPost lockers.
    3. A QR code will be generated which can be used at the Post Office or InPost Locker drop off point. This QR code and instructions will also be emailed to you.
    4. Returns can take 5-10 days to arrive back to our warehouse. You can track the status of your return via the Reveni link sent to you via email. You will be notified when your return has been processed.

US Returns

We offer free returns for most countries. Return your order to us within 14 days of delivery. Items received after this period will not be eligible for a refund. Please contact our Customer Care team with any questions.

 

    1. Go to the Global-e Returns portal to generate your label. You will need your order number and email address.
    2. Once in the returns portal, please select ‘Express prepaid return’ and the item/s you wish to return to generate your return label and form.
    3. Include the Global-e returns form inside the parcel and pack item/s in the original box, or similar, to ensure they reach us safely.
    4. Return your parcel via your local DHL branch. Your return label is prepaid and no further charges will be owed. You can also book a collection via DHL by contacting 1-800-225-5345 or following the on-site instructions via this link.
    5. Please ensure that you select your country at the top right-hand side of the DHL webpage. Your Waybill number can be found on your free DHL returns label.
    6. Returns can take 5-10 days to arrive back to our warehouse.

*Please note that we cannot accept returns sent via any other method and your package may be returned to you.

*Please note that sale items purchased from our ‘Outlet' that are shipped to the US, Canada, Australia, China, Hong Kong, Japan, Macau, Singapore, South Korea and Taiwan cannot be returned or exchanged. This does not affect your statutory rights.

International Returns

We offer free returns for most countries. Return your order to us within 14 days of delivery. Items received after this period will not be eligible for a refund. Please contact our Customer Care team with any questions.

 

    1. Go to the Global-e Returns portal to generate your label. You will need your order number and email address.
    2. Once in the returns portal, please select ‘Express prepaid return’ and the item/s you wish to return to generate your return label and form.
    3. Include the Global-e returns form inside the parcel and pack item/s in the original box, or similar, to ensure they reach us safely.
    4. Return your parcel via your local DHL branch. Your return label is prepaid and no further charges will be owed. You can also book a collection via DHL by contacting 1-800-225-5345 or following the on-site instructions via this link.
    5. Please ensure that you select your country at the top right-hand side of the DHL webpage. Your Waybill number can be found on your free DHL returns label.
    6. Returns can take 5-10 days to arrive back to our warehouse.

*Please note that we cannot accept returns sent via any other method and your package may be returned to you.

*Please note that sale items purchased from our ‘Outlet' that are shipped to the US, Canada, Australia, China, Hong Kong, Japan, Macau, Singapore, South Korea and Taiwan cannot be returned or exchanged. This does not affect your statutory rights.