About the role:

 

 

 

Your responsibilities:

 

• Holding one on one customers appointments in store and personal styling sessions.
  
• Building outfit / styling the collection with clients (great brand a product knowledge)
  
• Overseeing alteration process from start to finish.
  
• Capturing clients preferences to tailored follow ups and information via CRM system.
  
• Build up a personal client base and oversee your own clientele book by managing client relationships and report improvements on a monthly basis. Be
• proactive in building recognition of The Fold
  
• Involvement in brand events.
  
• Stock management and understanding of our processes.
  
• Work alongside with the rest of the team to achieve and improve sales targets.
  
• Maintaining high standards on the shop floor and stockroom.
  
• Be highly confident with one on one and personal styling appointments, with the ability to adapt your styling approach. Being a Fold brand ambassador and role model for the rest of the team with selling technique / upselling.
  
• Complete the opening/closing checklist at the beginning and end of each day.
  
• Have up to date brand and product knowledge to style the collection with clients
  
• Support the VM specialist with VM moves to ensure they are aligned with new monthly drops.
  
• Processing delivery and mid-week top up to ensure current collection is replened and up to date.
  
  

Your skillset:

 

• Have previous experience of sales in store, boutique, styling or a similar environment.
  

• Be familiar with high-end sales processes, behaviours, customers and brands.
  

• Be passionate about styling and building customer relationships.
  

• Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team.
  

• Have a basic understanding of KPIs within a retail environment.
  

• Be a motivated and supportive leader to the team.
  

• Contribute with a proactive attitude to daily tasks.
  

• Understand the importance of styling as well as the behind the scenes/administrative aspects of the role.
  

• Experience with alterations is beneficial but not required.
  

• Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues.
  

• Be driven to deliver on targets and optimize sales opportunities.
  

• Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity.
  

• Positive and can do attitude.
  

 

Benefits of working with The Fold:

 

• 25 days holidays in addition to the usual bank holidays.
• Modern West London office with complimentary drinks and fresh fruit.
• Inspiring Q&A talks with leading professionals.
• A Fold Gift card allowance to spends at The Fold.
• A Staff discount policy with 50% off full retail price.
• Bike to work scheme, save on the cost of bikes and equipment.
• Regular team socials.
• In our office, you can expect to enjoy complimentary Nespresso coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Golf, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers.

 

Our Culture:

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

 

1. Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
2. Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
3. Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
4. Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
5. Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 

To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

 

 

Apply Now

 

 

About the role:

 

 

 

Your responsibilities:

 

• Maintenance of the teams key working documents / system maintenance.
  
• Work closely with our retail partners to achieve optimum stock allocation and replenishment.
  
• Produces & interprets the weekly reports.
  
• Supports the team with seasonal ad-hoc analysisSupports the team with seasonal ad-hoc analysis.
  
• Manage new season sizing ratios.
• Intake and pre-order management
  
• Manages the delivery schedule and communicates changes to the wider product team.
  
• Allocates stock to our own store & other partners.
  
• Actions stock recalls.
  
• Manage new season product launches on the site and with our retail partners.
  
• Website management, including visually merchandising the category pages, price uploads and supports in the creation of Edits and “wear with”
  

Essential skills:

 

• Be enthusiastic and proactive, with a hard-working, conscientious attitude.
  

• A great team player with a positive, can-do attitude, who is committed to learning more and investing in their Merchandising career.
  

• Highly organised, with great multitasking skills.
  

• Demonstrate meticulous attention to detail.
  

• Strong analytical skills and is advanced in the use of Excel for large data handling, template and ad-hoc report building.
  

• Collaborative approach and ability to build relationships across various departments.
  

• Show excellent ability to communicate effectively and work well in a fun and busy environment.
  

• Enthusiastic and flexible in response to an ever-evolving business and ad-hoc requests and tasks.
  

• Have a real passion for fashion and e-Commerce.
  

• Desire to work in a fast-paced, entrepreneurial environment with a can-do attitude.
  

• Be capable of decision making and able to use initiative.
  

• Want to bring whole self to the business to be a problem solver, team player and a supportive attitude to the team.
  

 

Benefits of working with The Fold:

 

• 25 days holidays in addition to the usual bank holidays.
• Buy additional holidays.
• Employee Assistance Programme.
• A yearly Fold gift voucher.
• A friends and family discount policy with 50% off full retail price.
• Bike to work scheme, save on the cost of bikes and equipment.
• Pension scheme.
• Summer Friday hours.
• Inspiring Q&A talks with leading professionals.
• Monthly team socials.
• You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers.

 

Our Culture:

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

 

1. Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
2. Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
3. Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
4. Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
5. Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 

To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

 

 

Apply Now

 

 

About the role:

 

 

 

Your responsibilities:

 

Record Keeping and Documentation:

• Support the People Manager with HR administration and ensure HR processes are followed.
• Ensure processes are followed and records are accurate and kept up to date.
• Maintain IT and computer equipment inventory.
• Maintain Pass card, Keys and Alarm inventory.

Operations:

• Maintain office facilities and day to day operations to ensure the smooth running of the office.
• Front of house and first point of contact for employees, visitors, and deliveries.
• Point of contact for the team and business associates.
• Support onboarding administration.
• Manage phone & broadband service providers.
• IT Systems administration, adding and removal of users.
• Basic IT support and arranging IT services when required.
• Stock control – office supplies, purchasing and maintaining supplies.
• Involved in organising meet and learn events and coordinate the social committee.
• Demonstrate excellent problem-solving skills.
• Advocate of the Fold’s culture, values and ways of working.
• Support initiatives to recognise and reward team anniversaries and success.
• Plan and arrange team socials with the social committee.
• Help maintain health and safety procedures and risk assessments.
  

 

 

Essential skills:

 

This role will suit someone with a positive and can do attitude. Ideally you are interested in the fashion/ retail industry. You are systematic and well organised and have a keen eye for detail. As well as good communication skills, you are personable, approachable and helpful. Prior work experience in retail/ hospitality or office administration will be helpful but not required.

 

• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• Show good written and spoken communication skills, with ability to communicate to all levels.

• Demonstrate excellent planning and organisational skills; with the ability to work under pressure, to manage multiple projects.

• Proficient with spreadsheets and excel.

• Experience using office management software such as G-suite and MS Office.

• Knowledge of basic IT, able to help support troubleshoot IT issues.

• Interest in learning and developing skills in Office Management.

• Good time management.

• Analytical abilities and aptitude in problem-solving, team player, and have supportive attitude to the team.

• Have and contribute to a strong sense of positive working culture and creative environment.

• Desire to work in a fast-paced, entrepreneurial environment including a can-do roll-up-sleeves attitude to enjoy and have fun with daily change and challenges.

• Be capable of decision making and able to use initiative.

• Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a pro-active attitude to work as part of The Fold team.
  

 

Benefits of working with The Fold:

 

• 25 days holidays in addition to the usual bank holidays.
• Buy additional holidays.
• Employee Assistance Programme.
• A yearly Fold gift voucher.
• A friends and family discount policy with 50% off full retail price.
• Bike to work scheme, save on the cost of bikes and equipment.
• Pension scheme.
• Summer Friday hours.
• Inspiring Q&A talks with leading professionals.
• Monthly team socials.
• You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers.

 

Our Culture:

 

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

 

1. Be Humbitious: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
2. Wrap it up with a bow on it: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
3. Be Empowered: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
4. Fold Gold Standard: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
5. Embrace, pace, progress and adventure: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

 

To apply for this role please submit your CV to careers@thefoldlondon.com. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.

 

 

Apply Now