Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy govern The Fold’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The following terms and conditions will apply between you and Welcome to The Fold Ltd, when you buy an item from thefoldlondon.com in the UK. The terms do not affect your statutory rights.

For all orders outside of the UK, the seller on record for all contracts is Global-E. Global-E will take your payment and approved carriers will deliver your orders.

• Your contract for purchases in the UK made through thefoldlondon.com is with Welcome to The Fold Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
• Your contract for purchases outside of the UK made through thefoldlondon.com is with Global-E.
• You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
• You warrant that all details you provide to The Fold for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
• You agree that e-mail can be used as a means of communication with you.
• During the registration process, you may choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from thefoldlondon.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform The Fold as soon as possible.
• It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.
• Welcome to The Fold Ltd. reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if;

1. 1. 1. you fail to make payment to us when due.
      2. you breach any of our terms and conditions.
      3. when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity.
      4. we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on thefoldlondon.com.

You agree that if you break these conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

• When placing an order, you agree that any and all information given is accurate and complete.
• All orders are subject to acceptance and product availability.
• Availability information for products is listed on each individual product description. If thefoldlondon.com cannot supply the goods in accordance with the timeframe provided, we will not charge your credit or debit card until the items are available for delivery under the specified timeframe. If any change to the expected delivery time occurs you will be notified by our Customer Services team.
• All prices listed on thefoldlondon.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include applicable taxes.
• No contract for the sale of any product will exist between you and thefoldlondon.com until we accept your order. When this happens we will confirm the acceptance by sending you an email.
• This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
• You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
• If your order has not been accepted, you will receive an email from us telling you the reasons why.

This is a summary of the key conditions to redeem rewards. It does not replace the full terms & conditions of Mention Me that can be found here.

The Fold Gift Cards are sold subject to the following terms and conditions:

• Gift Cards and credit notes are valid for 12 months from date of purchase.
• Gift Cards can be redeemed against all products on The Fold Online Store www.thefoldlondon.com or at The Fold Store in London.
• Gift Cards are not returnable and cannot be redeemed for cash.
• If your order total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. To check your Gift Card balance visit https://thefoldlondon.com/balance/
• If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. To check your Gift Card balance visit https://thefoldlondon.com/gift-card/
• Virtual Gift Cards will be e-mailed to the inbox of the email address given while adding the Gift Card to the shopping bag once the full order has been processed and payment has been taken. If you need to amend the e-mail address after checkout, please contact us at info@thefoldlondon.com or on 020 7336 7599.
• The Fold is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
• The Fold is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
• The Fold reserves the right to cancel a Gift Card if we deem such action necessary.
• Promotion codes cannot be applied to the purchase of Gift Cards.
• Sales tax and shipping is applicable on any products purchased with a The Fold Gift Card.
• Shipping might be applicable on Printed Gift Cards.
• Gift Cards have value in the currency of the buyer’s billing address. They must be spent in that set currency and cannot be converted to a different currency.

All prices for orders delivered within the UK, excluding the Channel Islands, are inclusive of standard rate VAT.

Outside of the UK the price of products is calculated according to the rate of exchange between the base currency on our Website and the currency that you select as part of the purchase process at the time you place your order. Global-E reserve the right to update such exchange rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.

If your delivery address is outside of the UK, and depending on the countries and/or products, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the Website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

• Thefoldlondon.com accept most major credit/debit cards: Visa, MasterCard, American Express as well as payment via PayPal and ApplePay.
• All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
• If a payment fails, we will notify you by email. Please note that we are unable to hold items for failed orders and would need to replace the order with you on re-payment.
• Payment is taken by our international sales facilitation and fulfilment partner, Global-E.

• If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.
• If you have placed an order but then wish to change or cancel it, please contact us as soon as you can either by email at info@thefoldlondon.com or by calling customer service on + 44 (0) 207 336 7599 (US toll-free number: 1-800-401-8306). We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
• If the order has not yet been processed and is subject to cancellation, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.
• If you purchased in our London store, please make sure you return to the store.

• The Fold is completely committed to protecting the privacy of our site visitors and customers. We respect your privacy rights and recognize the importance of protecting your personal information. The Fold team members are customers themselves of other internet sites and fully appreciate and respect the importance of privacy on the internet. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.
• We will never ask for personal details via email. If you receive an unsolicited email asking you for your account or login details, please contact our Customer Service team immediately by email at info@thefoldlondon.com or by calling customer service on + 44 (0) 207 336 7599 (US toll-free number: 1-800-401-8306).

• We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
• If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on thefoldlondon.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
• In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
• We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
• The products sold on thefoldlondon.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from thefoldlondon.com
• We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
• We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
• We make no warranty that the Website will meet your requirements or that your use of it will be uninterrupted or error-free, or that defects will be corrected, or that the site or the server that makes it available will be free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
• We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

1. 1. 1. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
      2. Any loss of goodwill or reputation; or
      3. Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
      4. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

If you elect to receive marketing and support text messages from us, either via our website or by sending a text message indicating your consent, you are providing (and signing) your prior express written consent to receive recurring marketing or promotional and support text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional, and your consent is not a condition for purchase. You can opt out of receiving any further Text Messages from this program at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email info@thefoldlondon.com. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages. Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

All rights, including copyright, in the content of the thefoldlondon.com web pages are owned or controlled by The Fold. In accessing thefoldlondon.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the thefoldlondon.com web pages for any other purpose whatsoever without the prior written permission of The Fold.

The Blog section of the The Fold website includes material from guest bloggers and comments from individuals or companies other than The Fold. All such article and comments are their own when stated.

We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for The Fold products are those stated on the The Fold material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The Fold and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.