Contact Us

We’re Here To Help

Need advice about our products, sizing and fit, or to find out more about The Fold? Contact us by email, telephone or by filling in the form below. Our customer care team are now on hand to help from 9.30am to 10pm (GMT).

To arrange a one-to-one styling session with a personal stylist in one of our London stores, give us a call or use our online booking system. Can’t make it into store? We now offer virtual styling sessions, making it even easier to find your perfect fit, wherever you are.

FESTIVE SEASON – DELIVERY TIMES & EXTENDED RETURNS FOR CHRISTMAS

International Delivery: Order by 17th December
UK & US Delivery: Order by 18th December

For any full priced items purchased between 3rd December and 31st December customers have until 14th January 2026 to return for a full refund. Anything else outside of this date or items on sale our standard 14 days still applies.

Customer Care

info@thefoldlondon.com

Monday – Friday, 9:30am – 10pm (GMT)

Saturday, Sunday and UK BH | Closed

Please note amended opening hours:

Wednesday 10th December, 9:30 – 4:30pm (GMT)
Thursday 11th December, 9:30 – 6pm (GMT)
Friday 12th December, Open as usual
Saturday 13th & Sunday 14th December | Closed
Monday 15th December, Open as usual
Tuesday 16th December, 9:30 – 6pm (GMT)
Wednesday 17th December, Open as usual
Thursday 18th & Friday 19th December, 9:30 – 6pm (GMT)
Saturday 20th & Sunday 21st December | Closed

Please note amended opening hours over the festive period:

Wednesday 24th December, 9:30 – 1pm (GMT)
Thursday 25th – Sunday 28th December | Closed
Monday 29th & Tuesday 30th December, 9:30 – 6pm (GMT)
Wednesday 31st December, 9:30 – 1pm (GMT)
Thursday 1st January | Closed
Friday 2nd January, 9:30 – 6pm (GMT)
Saturday 3rd & Sunday 4th January | Closed
Monday 5th January, Open as usual

UK phone number:
+44(0)20 7336 7599

US toll-free number:

+1⁠-⁠800⁠-⁠401⁠-⁠8306

London Stores

Text our Cadogan store by WhatsApp on: +447518756785 , or our Royal Exchange Buildings store by WhatsApp on: +447928265783. Please note this phone cannot receive calls or text messages outside of Whatsapp.

Press Enquiries

press@thefoldlondon.com

Event Enquiries

Visit our Events page for more information.