• Delivery cost $40
• Items are usually dispatched within 48 business hours (excluding weekends), and will arrive within 3-6 business days.
• Your order will be delivered via a tracked DHL service.
• You will receive an order confirmation email and another email to let you know your order has been dispatched.
• You can track your order online and for peace of mind, a signature will be required upon delivery.
• Please note international shipments may be subject to cross-border inspections by customs authorities.Your order may be subject to import taxes, customs duties and fees levied by the customs department upon arrival. When ordering from The Fold, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country.
• UK VAT is not applicable on sales originating from & for delivery to the US. If you wish to have your items delivered to a UK address, we will be required to charge UK VAT on your order.

Toll Free customer service number: 1-800-401-8306.

In order to offer our customers an improved shopping experience, we have partnered with Global-E, a cross-border solution.

The Fold delivers to 212 countries around the world. The relevant International Delivery charge will automatically be added to your shopping bag when you input your Shipping Address details and select the correct country.

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from The Fold, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Some countries will show duties and taxes included in the price of the product, while others will have the option of paying duties and or taxes at checkout or upon receipt of the order.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Most of our customers find answers to their questions in the help centre.

Please contact our Customer Care team for advice or feedback about how we operate in your country.

Unfortunately, we are unable to place any International orders over the phone, however our team would be more than happy to assist. Please contact our team on +44 (0)207 336 7599.

• UK Standard delivery – 3-5 business days.
• UK Next day delivery – Order by midday to receive next business day delivery (orders placed on Friday before midday will be delivered on Monday, orders delivered after midday on Friday will be delivered on Tuesday).
• US Delivery – 3-6 business days. We are seeing increased delays with US customs in light of the recent tariff changes. You may be contacted by DHL on behalf of US customs requesting further information for your order to be delivered, such as proof of identification.
• EU Delivery – 5-7 business days.
• International Delivery – 7-10 business days.

Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries and factory delays. We will endeavour to keep you as updated as possible with any unforeseen delays.

Log into your account or login as a guest, then continue with your purchase. If you haven’t already created an account with us, place your order and select ‘create an account’.

Our sizing is pretty consistent with many other UK brands. We have created a sizing guide for you to check your own measurements against. Contact our Customer Care Team for more specific advice on fit.

Our London stores are available to drop by, or for one-to-one personal styling appointments. Book a personal shopping appointment with one of our styling team to walk you through our latest collection. Our stylists can help guide you on styling and sizing advice as well as offering a range of alterations to help you find the best fit.

We work closely with a dedicated London studio, which enables us to offer a variety of alterations across the collection including hem lengths, taking in/out, and releasing on seams. If you are interseted in booking an appointment at one of our stores, please visit our Alterations page. This service is only currently available for UK-based clients.

Our collection is manufactured between the UK, Europe and China. Our fabrics are sourced from the finest European mills, as well as specialty fabrics such as Silk from China. Our design team are based in our London offices, and we work with highly experienced luxury sample studios and seamstresses across London.

Italy is the heart of the shoe industry. When you work with an Italian factory you are benefiting from decades worth of artisanal knowledge. Factories are passed down through generations where every member of the family has grown up in and around the factory, living and breathing shoes. These are the true artisans, the experts. The factory we have sourced is third generation and is run by Mario and his family. Each shoe lovingly worked on at every stage, there is no room for error and each piece is given absolute care and consideration. Each shoe has been worked on by a highly skilled craftsman at every stage of their development – from sketch to final product. We have chosen exquisite fabrics and finishes, sourcing sumptuous velvets, soft suedes, immaculate calf hair and snake embossed leather from the best in the business.

1. 1. Follow the link to the Royal Mail portal here to generate your free returns label.
   2. Complete all the relevant information including order number and contact details.
   3. A label will be generated which you can print at home, or use the QR code to print at the Post Office. You can also return via any Royal Mail locker which can be found here .
   4. Returns can take 5-10 days to arrive back to our warehouse.

You’re also welcome to return your order in person to one of our London Stores.

You have 5 days from the delivery date of your order to try on and send back any unwanted pieces. You will only be charged for any pieces kept. To send back any unwanted pieces:

1. 1. Submit your return intent. Tell us which pieces you intend to send back via your unique returns link. This link was sent to you via email.
   2. Follow the link to the Royal Mail portal here to generate your free returns label.
   3. Complete all the relevant information including order number and contact details.
   4. A label will be generated which you can print at home, or use the QR code to print at the Post Office. You can also return via any Royal Mail locker which can be found here .
   5. Returns can take 5-10 days to arrive back to our warehouse. If you’re unable to find your unique returns link on your email, you can contact Harper on 0333 939 8123 or service@harperconcierge.com for support.

We offer free returns for most countries. Return your order to us within 14 days of delivery. Items received after this period will not be eligible for a refund. Please contact our Customer Care team with any questions.

1. 1. Go to the Global-e Returns portal to generate your label. You will need your order number and email address.
   2. Once in the returns portal, please select ‘Express prepaid return’ and the item/s you wish to return to generate your return label and form.
   3. Include the Global-e returns form inside the parcel and pack item/s in the original box, or similar, to ensure they reach us safely.
   4. Return your parcel via your local DHL branch. Your return label is prepaid and no further charges will be owed. You can also book a collection via DHL by contacting 1-800-225-5345 or following the on-site instructions via this link.
   5. Please ensure that you select your country at the top right-hand side of the DHL webpage. Your Waybill number can be found on your free DHL returns label.
   6. Returns can take 5-10 days to arrive back to our warehouse.

*Please note that we cannot accept returns sent via any other method and your package may be returned to you.

*Please note that sale items purchased from our ‘Outlet' that are shipped to the US, Canada, Australia, China, Hong Kong, Japan, Macau, Singapore, South Korea and Taiwan cannot be returned or exchanged. This does not affect your statutory rights.

We offer free returns for most countries. Return your order to us within 14 days of delivery. Items received after this period will not be eligible for a refund. Please contact our Customer Care team with any questions.

1. 1. Go to the Global-e Returns portal to generate your label. You will need your order number and email address.
   2. Once in the returns portal, please select ‘Express prepaid return’ and the item/s you wish to return to generate your return label and form.
   3. Include the Global-e returns form inside the parcel and pack item/s in the original box, or similar, to ensure they reach us safely.
   4. Return your parcel via your local DHL branch. Your return label is prepaid and no further charges will be owed. You can also book a collection via DHL by contacting 1-800-225-5345 or following the on-site instructions via this link.
   5. Please ensure that you select your country at the top right-hand side of the DHL webpage. Your Waybill number can be found on your free DHL returns label.
   6. Returns can take 5-10 days to arrive back to our warehouse.

*Please note that we cannot accept returns sent via any other method and your package may be returned to you.

*Please note that sale items purchased from our ‘Outlet' that are shipped to the US, Canada, Australia, China, Hong Kong, Japan, Macau, Singapore, South Korea and Taiwan cannot be returned or exchanged. This does not affect your statutory rights.